Returns & Exchanges
We want you to be completely satisfied with your botanical purchase; if your item is damaged or does not meet your expectations, you can return it within 30 days of delivery. Please note that due to their perishable nature, fresh floral arrangements are subject to a specific 24-hour notification policy.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and photos of the item you wish to return.
Receive Authorization
Once approved, we will send you a prepaid return shipping label and detailed instructions on how to package your home goods safely.
Pack and Ship
Securely place the items in their original packaging to prevent damage during transit and drop the parcel off at any authorized carrier location.
Refund Processing
After we receive and inspect your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing